INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

What is Imitica?

Imitica is a homegrown jewellery brand that creates and curates timeless, affordable, and meaningful pieces for everyday wear. We believe jewellery should feel personal—and make you feel amazing.

Is your jewellery real gold or silver?

Our pieces are primarily made with premium quality imitation jewellery—crafted to look and feel luxurious, without the heavy price tag. Many are gold-plated, silver-plated, or made with skin-safe alloys, perfect for daily styling.

Will the jewellery tarnish or fade?

With proper care, our jewellery is designed to last beautifully. We recommend keeping pieces dry, storing them in airtight boxes, and avoiding perfumes or water exposure to extend their shine.

Is Imitica jewellery hypoallergenic?

Yes! Most of our pieces are nickel-free and lead-free, making them safe for sensitive skin. If you have specific allergies, feel free to reach out—we’re happy to help guide you to the right pieces.

Do you offer Cash on Delivery (COD)?

Yes, we offer Cash on Delivery (COD) for most locations across India. You’ll see the option at checkout!

How long will it take to receive my order?

Orders are usually processed within 1-2 working days and delivered within 4-7 business days, depending on your location. You’ll receive a tracking link as soon as your order ships.

Can I return or exchange a product?

Yes! We offer easy returns or exchanges within 7 days of delivery if the product is unused and in original condition. Just contact our support team and we’ll help you out.

What if I receive a damaged or wrong product?

Oh no! We’re truly sorry. If your order arrives damaged or incorrect, please let us know within 48 hours of delivery with pictures. We’ll arrange a replacement or refund—no questions asked.

How can I track my order?

Once your order is shipped, you’ll receive a tracking link via email or SMS. You can also track your order directly through our website under the “Track Order” section.

Do you ship internationally?

Currently, we only ship across India, but we’re working on bringing Imitica to more countries soon. Stay tuned and follow us on Instagram for updates!

INFORMATION ABOUT US

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