Effective Date: 12 July 2025

This website, imitica.com, is owned and operated by Jai Guruji Enterprises. We aim to ensure a hassle-free shopping experience for all our customers. If you are not entirely satisfied with your purchase, we’re here to help you with a fair and simple resolution process.

❌ Return Policy

We currently do not offer returns on any products once delivered. However, we are committed to providing quick support in case of any issues.

  • If your item is damaged, defective, or you received the wrong item, you can request a replacement.
  • Refunds will only be issued in rare cases where replacement is not possible.

⚠️ We do not provide return services. Refunds will be credited to your original payment method within 7 days if approved. Your order will be exchanged or replaced and delivered within 7 days if applicable.

🛠️ Eligibility for Refund or Replacement

  • Requests must be made within 7 days of delivery.
  • Item must be unused, unworn, and in original packaging.
  • Include proof of purchase and clear images if applicable.

ℹ️ How to Raise a Request

  1. Log in to your account at imitica.com/my-account
  2. Go to Orders and select the relevant order
  3. Click “Report Issue” or contact support
  4. Mention your issue clearly and attach photos if needed

📦 Shipping for Replacement

  • If your return is approved, we will send a replacement product at no extra cost.
  • Return shipping is not required, unless instructed by our team.

⏳ Refund or Replacement Timeline

  • Approved refunds will be credited within 7 business days.
  • Replacements are dispatched within 7 days of approval.

📧 Need Help?

If you have any questions, we’re happy to help:

Email: hello@imitica.com

Phone No. – 917701857635
Support Hours: Monday to Saturday, 10 AM – 6 PM IST

Thank you for shopping at imitica.com – owned and managed by Jai Guruji Enterprises.